Getting Started on the Web
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All of the website links on this page will open in a new web browser window, so you can get back to this page at anytime.

If you have any support queries related to this service, you can email: This email address is being protected from spambots. You need JavaScript enabled to view it.  or ring: 0330 122 4651.

Get more from being online. Find out more about improving your digital skills and saving money online from the Orbit website.

Free digital support at home could you or a friend or relative benefit from help with digital skills? Find out more about Orbit’s At Home Support service (please note: eligibility criteria and terms apply).

Staying safe and your responsibilities

Make sure you stay safe online:

When you use this service, you must follow the published Terms and Conditions.

  • Think before you post. Don't share content on the internet and social media that you may regret later.
  • Respect other people's information. Don't download or share content that doesn't belong to you and don't share information without permission.
  • Be nice. Don't be abusive to other internet users, or encourage or incite others to do so.

We want everyone to get the most out of being online. Where breaches of the Terms and Conditions are detected, this will be followed up and may result in your internet access via Community UK being suspended and/or information being provided to external authorities if warranted.

There are also other useful links about staying safe online on the Community internet safety page including lots of practical online safety and privacy advice and tips.

Getting Started on the Web

Learn my way and Digital Unite: Easy to use guides covering essential skills for using the internet, from mouse and keyboard basics to managing money and job hunting online.

UK Online Centres: Put in your postcode to find your nearest UK Online Centre where you can access advice and support about getting the most from the internet.

BBC - My Web My Way: Guides about how to make websites easier to use, for example if you have difficulty using a mouse and keyboard or need help to read text.

Help with Job Hunting

Finding a job ( Information and services about helping people into work.

Universal Jobmatch ( Search for job vacancies in your area.

Job Centre Plus: Enter in your postcode to find contact details for your nearest Job Centre Plus.

Local Services

Orbit Group: Find information about services from your housing provider including viewing your rent account and requesting repairs online.

Community Local information and online communities provided by Community, Orbit's wifi service partners.

FixMyStreet: An easy way to report issues to your local council.

Find advice about claiming Benefits

Universal Credit Personal Planner ( Use this online tool to check if you need to take any actions to be ready for changes to welfare and benefits schemes.

Money Advice Service (national service): Find information and advice about budgeting, Universal Credit and other financial topics, including online calculators to help you plan your budget.

Citizens Advice Bureau (CAB) Advice Guide: Find information about benefits, debt, employment, housing and other topics.

About your WiFi Internet Access Service

Need Help Using the Service - Just Download our User Guide HERE

If you are having any technical issues with the WiFi internet connection provided by Orbit and Community, you can contact CommunityUK Support on 0845 508 4944 - Option 4 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.   Alternatively, you can fill in the Support Request Form on the CommunityUK Website.

This WiFi Internet Access Service is provided in Orbit schemes by Ltd on behalf of Orbit Group.

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